Child Safety:Our products are created with child safety in mind. Please to not allow children under the age of three to handle pillows with trim or buttons.
Shipping Information:We ship UPS Ground (1-5 business days).
Please allow up to 2 weeks, from the date you place your order, for us to complete and ship your order. In most cases we will ship your order sooner.If you provided an email address when you placed your order, you will receive a notice via email with a tracking number when your order is shipped.
FOR LOCAL LOUISIANA RESIDENTS ONLY:
If you prefer, you may pick up your items in Mandeville, LA. During checkout, you will still have to enter your shipping address, then select
"Pickup in Mandeville, LA" in the shipping method options.
We will call or send an email to make arrangements for pickup when your order is completed.
If you have a
RUSH ORDER, please contact us by phone and we will do what we can to meet your needs.
International Shipping Available:To help keep the shipping costs affordable for International orders, we are shipping via U.S. Postal Services and we do not have International shipping automated on our website.
To place an order, please email us with the following information:
- Shipping Address
- List of the products you plan to purchase
We will reply back with a quote for the total amount of your order.
Once you are ready to complete the order for the quote we sent you, please let us know and we will email you a money request for the purchase through a PayPal link. The link will give you two options: (1) paying with a credit card without creating a PayPal account; (2) paying through PayPal through your PayPal account.
For more information regarding PayPal: www.paypal.comRefund, Returns and Cancellation Policies:Since our products are custom created at the time you place your order, product returns and refunds are not given. If you receive an item in error or damaged, contact us and we can work with you to resolve the issue.
Payment Methods:
Pay with your bank account, credit card or balance without sharing your financial information.
Frequently Asked Questions:What type of fabric do you offer?Our printed fabric is a strong woven 7 oz. 100% cotton. Solid fabrics are Robert Kaufman 5.8 oz. 65% polyester, 35% cotton. Denim fabrics are Rober Kaufman 6.5 oz 100% cotton(soft denim material).
Our 14-inch applique pillows are made with 100% quilted fabric.
How do you clean the Alphabet Pillow Letters?Use cold water and a mild detergent (woolite). Wipe the letter with a damp cloth.
How do we get our pillow letters showed on your customer photo gallery?Send us a email with a picture of how you are using your alphabet pillow letter in a jpeg format. Our email address: mypillows4me@yahoo.com
Can we provide our own fabric?Yes! Just give us a call and we can talk about the details. The cost would be the same as using our own fabric.